Once your order has been placed, you will receive an email confirmation of your order. If you do not receive a confirmation, please contact us.
We pack and ship immediately and have your shipment on the way as quickly as possible, usually on the next working day.
While we will do all we can, to ensure your order is delivered on time, Lotus Factory cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. International delivery usually takes 6-14 days, depending on your location.
We use ePacket for delivery to make sure your items reach you safe. All orders are shipped out with ePacket but be informed that the local delivery is made by the national courier. USPS in the United States, DHL in Germany, Royal Mail in Great Britain…
Average delivery times are:
- Asia: 3-9 days
- Australia 6-10 days
- Canada: 5-9 days
- United States: 7-12 days
- Europe: 9-13 days
- Africa: 14-18 days
If you are interested in DHL Express please contact us. We will inform you about the additional charge for this service.
After your order is shipped you will receive an email containing tracking number and tracking link.
You also can find this information in “My Account – Orders” on our website.